Delivery & Returns
Shipping Weight Calculations
Shipping is calculated as per weight. Generally its calculated every 500 grams or 1 kg. The more weight there is, the less the shipping prices become.
Shipping Information
1. Order Cut-Off Times and Dispatch Schedule.
All orders received by Sriji Store prior to 14:00 HOURS each business day, will be packed for dispatch within 3 business days wherever possible, subject to stock availability.
Orders received after the cut-off of 14:00 HOURS each business day, will be processed as received the following day.
We operate no same day delivery option on goods. All orders are tracked and dispatched via Australia Post or various contracted courier services and a tracking link provided.
Please allow up to 12 days for delivery from dispatch.
Sriji Store will not accept responsibility for any parcel requested by you to be left unattended. If you prefer to have your parcel left at your front door, or left in a specific place by Australia Post or a courier contractor – please let us know in the comments box on the shopping cart payments page or alternatively via email or phone prior to despatch of your order. Sriji Store will not accept responsibility for any parcel requested by you to be “safe dropped”.
In order to make your shopping as easy as possible on checkout page, you will be required to nominate a method of payment, i.e., account holder, direct deposit, Paypal, Credit card (which will be processed through Stripe). For Direct Deposit customers, goods will be sent as soon as funds are received into our account and have been cleared. For account customers – shipment will not take effect until all past due accounts are paid up to date.
2. Shipping – International Orders
The only method of payment for your order will be Bank Transfer or Paypal and your shipping charges will be calculated offline. If you opt to pay with Paypal we will draw up a Paypal invoice and forward it to your email address. We will email you with the total of your order including shipping charges. All International orders will be forwarded via Australia Post using Express Post International. Or other courier services. Please visit http://www1.auspost.com.au/international/ for rates to your country.
Please Be Aware and check with your Government Authorities before ordering products such as smudge sticks, resins and herbs from us. Some countries have stringent LAWS on importing these goods. Sriji Store will not be held responsible if authorities in your country seizes goods ordered by you from us. A freight fee is charged on invoice and is GST applicable. This charge will be dependent on items ordered and delivery address and is subject to change.
Returns
Sriji Store is under no obligation to accept goods for return i.e. for replacement or credit claim, and may refuse to at our discretion and without reason.
ALL GOODS AND INVOICES MUST BE CHECKED ON ARRIVAL. ALL SHORTAGES, INCORRECT OR DAMAGED GOODS MUST BE NOTIFIED TO US WITHIN 48 HOURS OF RECEIPT, OTHERWISE CLAIMS WILL NOT BE RECOGNISED.
Goods for return will not be accepted without prior arrangements and authorised by an officer of the company. All freight charges will be on account of the buyer unless otherwise waived by us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@srijistore.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@srijistore.com and send your item to: Partha Sarathi Chakraborty, Mayapurmemories Enterprise, Gournagar, Sri Mayapur, Nadia, West Bengal, India, Pin code -41313.
Return
To return your product, you should mail your product to: Sriji Store, Unit 2, 24 Wellington Street, River Stone, NSW 2765, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancelling an order
You can cancel your order before we ship it.